96 N. 500 W STE 160, Bountiful, UT 84010

801-478-7200 Toll Free 1-844-44MEREO

Mereo Hosted VoIP Features

Our hosted VoIP solutions can be customized based on specific business needs.


 

Standard Features
•    Multiple Extensions
•    Multiple Phones per Extension
•    Softphone Support
•    Unified Inbox (Voicemail to Email)
•    Multi-Level IVR Auto Attendants
•    Admin and User Web Portal
•    Music On Hold
•    Schedule Based Routing
•    Ring Groups
•    Hunt Lists (lists of ring groups)
•    Call Screening
•    Call Recording*

Fax Features
•    Fax to Email (PDF)
•    PDF/TIFF to Fax via Web
•    Fax Delivery Confirmation

Call Center Features
•    ACD Call Queues
•    Orderly Queue Handling
•    Local and Remote Agents
•    Call Queue Recording*

Reporting
•    CDR (Call Detail Records)
•    Call Center Stats Pro (Add-on)

Directory
•    Company Directory
•    Enhanced Directory
•    Personal Contact Lists

End User Features
•    Find Me / Follow Me
•    Voicemail Configuration
•    Access to Voicemail Messages
•    Access to Call Recordings
•    Caller ID Blocking
•    Call Screening Based on Caller ID
•    Call Forward on Busy
•    Call Forward on No Answer
•    Do Not Disturb
•    One Touch Call Recording*
•    Directory with Click-to-Call
•    CDRs with Click-to-Call
•    Language Selection

Active Operator Panel
•    Real-time Extension Monitoring
•    Transfer to: Extension, Mailbox, Mobile
•    Click-to-Call
•    Call Pickup
•    Listen (Spy)
•    Listen and Whisper
•    Add/Remove Agents from Queues
•    Pause/Unpause Agents
•    Set User Status
•    CRM Popup Integration
•    Phonebook
•    Chat/IM

Voicemail Features
•    Voicemail to Email Forwarding
•    Multiple Maiboxes
•    Message Waiting Indicator
•    Multiple Voicemail Folders
•    Visual Voicemail via Web

Call Features
•    Call Flip (Transfer to Mobile)
•    Custom Tag (Caller ID Prepend)
•    Attended Transfer
•    Blind Transfer
•    Call Parking and Retrieval
•    Virtual Extensions (pure forwarding)
•    Feature Dial Codes 

Conferencing
•    Conference Rooms
•    Both Fixed and Dynamic Rooms
•    Personal Conferences
•    Real-time Conference Management

 Media Files Management
•    Music-on-Hold Web Management
•    Click-to-Call Recording of Greetings

Convenience Features
•    Bulk Generation of User Extensions
•    Automatic DID Routing
•    Phones Auto Provisioning
•    Popular Phone Templates